Terms and conditions

Root Footwear – Terms & Conditions

Last Updated: 08/30/2024

Root Footwear is the trade name of Flow World LLC. These Terms and Conditions govern access to and use of the website https://www.rootfootwear.com/ (the “Website”) of Flow World LLC (hereinafter: “Root Footwear”), registered at 1217 Cape Coral Parkway East, Cape Coral, Florida, as well as the services and products offered by Flow World LLC (Root Footwear) through this Website.

Contact Information:
Email: info@RootFootwear.com

Flow World LLC (Root Footwear) provides this Website under these Terms. By visiting the Website or using its services or applications, you agree to be bound by these Terms and Conditions.

Registration is not required to access the Website. However, to purchase any service offered by Flow World LLC (Root Footwear), user registration and acceptance of these Terms will be required before completing payment.

Through the Website, Flow World LLC (Root Footwear) offers products under the Root Footwear brand. These Terms define the rights and obligations of Flow World LLC (Root Footwear) and its users. These are the only Terms applicable to the use of the Website (without prejudice to specific terms for certain services) and to placing orders via the Website, and they replace all other terms unless otherwise agreed in writing.

Please read these Terms carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms. If you do not agree, you may not access the Website or use any services.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for your minor dependents to use this Website.

You may not use our products for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws). You must not transmit worms, viruses, or malicious code. A breach of these Terms will result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time. Content (excluding payment information) may be transferred unencrypted across networks and adapted to technical requirements of devices. Credit card information is always encrypted.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information on this Website is inaccurate, incomplete, or outdated. The material is provided for general information only and should not be relied on as the sole basis for decisions. Use of the material is at your own risk.

SECTION 4 – MODIFICATIONS TO SERVICE & PRICES

Prices of products may change without notice. We may modify or discontinue the Service (or any part) at any time without notice. We are not liable to you or third parties for any changes, suspensions, or discontinuations.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online. These may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.

We have made every effort to display product colors and images accurately. We cannot guarantee your monitor’s display of colors will be accurate.

We reserve the right to limit sales by person, region, or jurisdiction, and may limit quantities. All descriptions and prices are subject to change without notice. We may discontinue any product at any time.

SECTION 6 – BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order. We may, at our discretion, limit or cancel purchases per person, household, or order. If we make changes or cancel, we may attempt to notify you using the contact information provided.

You agree to provide accurate, complete, and current account and purchase information. You must update account details, including email, credit card numbers, and expiration dates, to complete transactions.

For more details, please review our Return & Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available” without warranties. We are not responsible for issues arising from use of these tools. Use is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, or services may include third-party materials. Links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating their content and assume no liability for third-party websites or services.

SECTION 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS

If you send submissions (suggestions, ideas, feedback, etc.), you agree we may edit, copy, publish, distribute, and use them in any medium at any time, without restriction or compensation.

You agree not to submit comments that infringe third-party rights, contain unlawful or offensive material, or introduce malware. You are solely responsible for your comments.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the Website is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

Occasionally there may be errors in product descriptions, pricing, promotions, shipping charges, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if information is inaccurate.

SECTION 12 – PROHIBITED USES

You are prohibited from using the Website or its content:

for unlawful purposes;
to solicit others to perform unlawful acts;
to violate laws or regulations;
to infringe intellectual property rights;
to harass, abuse, insult, harm, defame, or discriminate;
to submit false or misleading information;
to upload viruses or malicious code;
to collect personal data of others;
for spam, phishing, or scraping;
for obscene or immoral purposes;
to interfere with security features.

Violation may result in termination of your access.

SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free use of the Service. You agree your use of the Service is at your sole risk.

Products and services are provided “as is” and “as available” without warranties, express or implied. Root Footwear, its directors, officers, employees, affiliates, and suppliers shall not be liable for any injury, loss, or damages arising from your use of the Service.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold Root Footwear and its affiliates harmless from claims or demands, including legal fees, made by any third party due to your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is deemed unlawful, void, or unenforceable, such provision shall remain enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of the remaining provisions.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or us. You may terminate by ceasing use of our Website.

We may terminate or suspend your access at any time if you fail to comply with these Terms, and you remain liable for all amounts due up to termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms and any policies posted on this Website constitute the entire agreement between you and Root Footwear and supersede prior agreements.

SECTION 18 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the United States.

SECTION 19 – CHANGES TO TERMS

You can review the most current version of these Terms at any time on this page. We reserve the right to update or change these Terms. Continued use of the Website constitutes acceptance of such changes.

SECTION 20 – RETURNS & REFUNDS

We offer a 14-day return policy. You have 14 days after receiving your item to request a return.

Eligibility:

Item must be in the same condition as received: unworn, unused, with tags, and in original packaging.
Proof of purchase required.

Process:

Contact us at info@RootFootwear.com to start a return.
Do not return items without prior confirmation.

Refunds:

If approved, refunds are processed within 10 business days of receiving your return.
Refunds will be issued to the original payment method unless otherwise agreed.

Order Cancellation:

Orders may be canceled before shipping status changes to “dispatched.”

SECTION 21 – CONSUMER COMPLAINTS – DEFECTIVE PRODUCTS

If purchased goods are defective, you have the right to:

Request a replacement;
Request repair of the defect;
Request a price reduction.

Complaints must be submitted within one year of discovering the defect, and within the warranty period. Complaints will be addressed within 30 days of receipt.

Process: