Refunds and Returns
At Root Footwear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help you with a simple return process.
Return policy
Return period: At Root Footwear, you can return unused loafers within 100 days of receipt. All other clothing items can be returned within 14 days.
Return conditions: Products must be in their original condition, with the original labels and tags attached. The packaging must be undamaged and the items must not show any signs of use.
Refusal of Returns: If the returned items do not meet these conditions, we reserve the right to refuse the return. Returns that show signs of use or damage not caused by Root Footwear may be rejected.
Required Track & Trace for Returns
Please ensure that your return shipment always includes a track and trace code. Returns without tracking are at the sender's risk, and we cannot process refunds for lost returns without proof of shipment.