Shipping policy

Order & Shipping Policy – Root Footwear

At Root Footwear, we aim to make the ordering and delivery process as smooth as possible for our customers. If you have any questions or experience any issues, please don’t hesitate to contact our customer service team. Below you’ll find a detailed overview of our order and shipping process.

Shipping Costs

We cover all shipping costs for orders within the following countries:

Netherlands
France
Germany
Belgium
United Kingdom
United States
Canada
Australia

All our products are delivered to your home free of charge, with no minimum order amount required.
For all other countries, additional shipping fees may apply.

Processing & Delivery Times

Processing: Once you place your order, we need 1–2 business days to process it. Orders placed on Friday evenings or weekends may require extra processing time.
Delivery: After processing, delivery typically takes 4–6 business days, depending on your location.
You will receive an email with a personal tracking code once your order has been shipped, allowing you to track your package with our delivery partner. More details can be found on our Track & Trace page.

Same-Day Dispatch?

Would you like your order to be shipped the same day?
Please contact us by phone, and our service team will gladly assist you.

Delivery of Your Order

Once your order has arrived, we hope you love it! However, if you wish to exchange or return an item, please visit our Returns & Exchanges page for more information.

Lost Package

If a package is lost or cannot be delivered for logistical reasons, we will always send a replacement package before issuing a refund.
If your order has not been received within 30 days of shipment, you may request a refund.