Privacy Policy

Privacy Policy – Root Footwear

Last Updated: 08/30/2024

This Privacy Policy describes how Flow World LLC (Root Footwear) (“we,” “us,” “our,” or the “Site”) collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase at https://www.rootfootwear.com/ (the “Site”), or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether as a customer, website visitor, or any other person whose information we collect under this Privacy Policy.

Contact Information:
Email: info@rootfootwear.com

Please read this Privacy Policy carefully. By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this Site with the updated “Last Updated” date, and we will take all other steps required under applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal information about you from different sources. The types of information depend on how you interact with us.

In addition to the specific uses described below, we may use collected information to communicate with you, deliver the Services, comply with legal obligations, enforce terms of service, and protect the Services, our rights, and the rights of others.

Information We Collect

1. Information You Provide Directly

When you interact with us through our Services, we may collect:

Contact details: Name, address, phone number, email.
Order details: Billing/shipping addresses, payment confirmation, email, phone number.
Account information: Username, password, security questions.
Shopping activity: Items viewed, added to cart, or wishlisted.
Customer support information: Messages and details you send us.

Certain features may require specific information. If you do not provide it, you may not be able to use or access those features.

2. Information Collected Through Cookies

We automatically collect usage data through cookies, pixels, and similar technologies, such as:

How you access and use the Site.
Device and browser type.
IP address and network connection.
Interactions with Services.

3. Information From Third Parties

We may receive information about you from:

Service providers (e.g., Shopify for site hosting).
Payment processors (bank/credit card details, billing information).
Advertising and tracking partners (pixels, web beacons, SDKs).

All third-party information is handled according to this Privacy Policy.

How We Use Your Information

Provide Services: Process payments, fulfill orders, manage accounts, arrange shipping, returns, and exchanges.
Marketing & Advertising: Send promotional emails/SMS, display ads, and personalize experiences.
Security & Fraud Prevention: Detect, investigate, and prevent fraudulent or harmful activities.
Customer Support: Communicate with you, respond to inquiries, and improve Services.

Cookies

We use cookies to operate and improve our Site, remember preferences, analyze usage, and personalize ads.

Most browsers accept cookies by default, but you may block or delete them. Blocking cookies may impact your experience and limit functionality.

How We Disclose Personal Data

We may share your data with:

Vendors/service providers: IT, payment processing, shipping, customer support, analytics.
Business and marketing partners: Including Shopify and ad partners.
Affiliates and corporate group entities.
During business transfers: Mergers, acquisitions, or bankruptcy.
Legal reasons: Subpoenas, warrants, compliance with laws.

User-Generated Content

If you post reviews or other content, it may be public and visible to others. We are not responsible for how third parties may use publicly available content.

Third-Party Websites & Links

Our Site may contain links to third-party sites. We are not responsible for their privacy policies, security, or accuracy.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16. If we become aware, we will delete it.

Security & Retention of Data

No system is completely secure. We recommend not transmitting sensitive data over unsecured channels.

We retain personal data only as long as necessary to provide Services, comply with laws, resolve disputes, and enforce agreements.

Your Rights & Choices

Depending on your location, you may have rights including:

Access/Knowledge: Request details of your data.
Deletion: Request removal of your data.
Correction: Request corrections to inaccurate data.
Portability: Request transfer of your data to another party.
Restriction: Ask us to limit data processing.
Withdraw consent: Where processing is based on consent.
Appeal: Challenge our refusal of your request.
Communication preferences: Unsubscribe from marketing emails.

We may need to verify your identity before fulfilling requests. Authorized agents may act on your behalf with proper proof.

We will not discriminate against you for exercising your rights.

Complaints

If you are dissatisfied with how we handle your data, you may contact us. Depending on your location, you may also escalate to your local data protection authority.

International Users

We may process and transfer your information outside your country, including the United States and other countries. Where required, we rely on standard contractual clauses or equivalent mechanisms to ensure adequate protection.